Billing and insurance | Nebraska Medicine

Find answers to common questions about medical bills, insurance, estimates and financial assistance.

Understanding your bill

Why did I get a bill from a doctor or hospital I didn’t visit?

You may get separate bills from doctors or hospitals involved in your care, even if you didn’t see them directly. Learn why and what to do if you have questions.

What is the difference between a bill and an Explanation of Benefits (EOB)?

Your bill shows what you owe the provider; an EOB shows what your insurance covered.

What’s a patient liability statement?

A patient liability statement lists what you owe after insurance. Learn what the statement includes.

Why are hospital and physician charges separate?

You may receive more than one bill for a single visit because Nebraska Medicine clinics are designated as hospital-based outpatient clinics.

Why do I have more than one account number?

Separate account numbers are generated based on the service date. This helps your insurance company apply your benefits.

Why is my family member or their account number listed on my bill?

If you’re documented as the financially responsible party or guarantor, you will receive a single monthly statement.

What is the difference between preventative and diagnostic procedures?

Preventive procedures are routine screenings for potential issues. Diagnostic procedures are used to investigate symptoms.

How do I sign up for paperless billing?

You can sign up to receive statements electronically through your One Chart | Patient account.

Making a payment

How will my payment be applied?

Learn how Nebraska Medicine applies your payment and how credits may be used across your accounts.

How do I pay my bill?

You can pay your bill online, by phone, by mail or in-person. Choose the option that works best for you.

Can I pay my bill without a One Chart account?

Yes, payments can be made without a One Chart account online without logging in. You can also pay by phone, mail or in person.

Are there payment plans or financing options available?

We offer interest-free monthly payment plans and financial assistance to help you manage your health care costs.

How do I find my current balance?

You can find your current balance through your One Chart | Patient account.

Insurance coverage

How do I update my insurance information?

You can update your insurance information online through One Chart | Patient, by phone or by mail.

What insurance plans does Nebraska Medicine accept?

We accept many major insurance plans and networks. Always check with your insurance company before you seek care.

How much will I owe after insurance pays?

The final amount will depend on your insurance plan’s deductible, copay and insurance.

Why do you ask for my insurance information each time I register?

Requesting your insurance information each time you register is the best way to ensure accurate billing.

Cost estimates

How can I get a cost estimate for a procedure or service?

You can get a cost estimate for a procedure or service online or by contacting a financial counselor.

What is a Good Faith Estimate and how do I request one?

A good faith estimate shows the expected costs for patients who either don’t have insurance or choose not to use it.

Financial assistance

How do I apply for financial assistance?

You can apply for financial assistance online through your One Chart | Patient account or by mail.

What documents do I need to apply for financial assistance?

You’ll need to provide copies of documents that verify your income, expenses and assets.

Can I apply for financial assistance even after I receive a bill?

Yes, you can apply for financial assistance after you receive your bill.

I don't have insurance and can't afford my bill. How can Nebraska Medicine help me?

Learn how to get help with your medical bills through financial assistance or payment plans.

Refunds

When will I receive a refund?

A refund is issued after we confirm a credit exists. Any overpayment will be applied to other Nebraska Medicine accounts you are responsible for.

How do I request a refund?

Find out how to request a refund after overpaying.

New Medicaid work requirements

Starting May 1, 2026, Nebraska Medicaid will have work requirements for some adults ages 19 to 64.

It is important that the Nebraska Department of Health and Human Services (DHHS) can reach you if it needs more information to confirm your Medicaid eligibility.

Does Nebraska Medicaid have new work requirements?

Yes. Starting May 1, 2026, Nebraska Medicaid will have work requirements for some adults ages 19 to 64.

Do I have to meet the Nebraska Medicaid work requirement?

Not everyone does. You may qualify for an exemption based on your health, family situation or other factors.

How do I update my contact information with Nebraska Medicaid?

Log in at iserve.nebraska.gov, or contact DHHS by email, phone, or fax to update your information.

Who can help me with questions about my Medicaid or billing?

Contact DHHS for Medicaid eligibility questions. For billing help with Nebraska Medicine, schedule a meeting with a financial counselor.