Billing, insurance and estimates

Have a billing question or concern?

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Call us

Call Customer Service at 402.559.3140 or 888.662.8662.

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Email us

Email your question or request to

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Send us a message through One Chart | Patient

Use the One Chart | Patient portal website to send us a message. Under "Messaging" choose "Billing Customer Service" and fill out the form.

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Schedule an in-person or virtual appointment

Request an in-person or virtual appointment to talk one-on-one with one of our financial counselors. Schedule an appointment.

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Pay your bill online

Pay your bill any time by logging in to your One Chart account or by using our secure bill pay portal.

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Walk in to select locations to meet with a billing representative

We are available from 8 a.m. to 4:30 p.m. at the locations listed below to answer questions about your statement or to discuss payment options.

Wondering if your insurance is accepted at a Nebraska Medicine location, or have questions about paying a bill?

The information in this section should hopefully answer all your questions, but if you come across something that’s not covered, please call:

Patient Financial Services
Available from 7 a.m. to 5:30 p.m., Monday through Friday

Walk-in locations
Available from 8 a.m. to 4:30 p.m., Monday through Friday

Nebraska Medical Center
Clarkson Tower or Durham Outpatient Center
Omaha, NE 68198

Bellevue Medical Center
2500 Bellevue Medical Center Drive
Bellevue, NE 68123

Village Pointe Health Center - Entrance J
17405 Burke St.
Omaha, NE 68118

Patient Financial Services
3333 Farnam St., Mutual of Omaha Building, Level Three
Omaha, NE 68131