What Bills to Expect After Treatment

Following treatment at Nebraska Medicine, it is likely you will receive a number of letters regarding your treatment and have questions about detailed billing and payment options.

Nebraska Medicine bills your insurance company or companies and any other responsible third parties first. Once payments have been received from everyone else, we send you a bill for what's left.

This process can take several months.

Expected Statements

The following is a list of statements you may expect to receive if some or all your services were received at Nebraska Medicine:

  • Explanation of benefits (EOB) from your insurance company
  • Patient Liability Statement from Nebraska Medicine
  • Bill from individual physicians for their services
  • Bill from a physician you did not see; services such as radiology imaging review, pathology specimen analysis, consultations, and anesthesia during surgery

In some cases a bill from Nebraska Medicine may be received even if you did not visit the hospital. In this case, it is likely a specimen was sent to Nebraska Medicine laboratory for analysis.

Understanding Insurance Company’s Explanation of Benefits

Your insurance company will send you an explanation of benefits (EOB) summarizing the payment and the balance you are responsible for. If you have any questions about the amount paid or not paid by your insurance company, please call your insurance company's customer service number on the back of your insurance card or on the explanation of benefits.

How we apply payments to your bill(s):

The money will go to pay the oldest bill, unless you give us an account number and date for a different bill you'd prefer that specific money to go toward. The best way to do this is to write the information on your check, or in the amount paid box on the payment form.

If for some reason you have overpaid, were overcharged or we received an extra payment from you: all accounts are reviewed and we refund you the difference, assuming there are no additional charges that specific money could be applied to.

Understanding Patient Liability Statement

After Nebraska Medicine receives a payment from the insurance company, the hospital will send you a patient liability statement for any balance due. The patient liability amount on the EOB should match the patient liability amount for the same date of service on your statement.

If there is a discrepancy between these amounts, please contact the hospital’s Patient Financial Services between the hours of 7 a.m. and 5:30 p.m. Monday through Friday.

  • Phone (402) 559-3140
  • Toll-free (888) 662-8662

Patient Financial Services representatives are available for one-on-one meetings Monday through Friday. Please call our offices at (402) 559-3140 or toll-free (888) 662-8662 to schedule your appointment.

Hours

6:30 a.m. to 4:30 p.m.

Nebraska Medicine - East Campus Corporate Pavilion Office

Located inside the Mutual of Omaha Bank building
3333 Farnam St, 3rd Floor
Omaha, Neb.

Patient Access Financial Counselors are available at the following locations Monday through Friday. Please call or walk-in at the following locations.

Nebraska Medicine - Clarkson Tower

42nd and Dewey Ave.
ACCESS Services Office
Omaha, Neb.

402.559.5037

Nebraska Medicine - University Tower

42nd and Emile St.
ACCESS Services Office
Omaha, Neb.

402.552.3187

Nebraska Medicine - Bellevue

Highway 370 & 25th Street
ACCESS Services Office
Bellevue, NE

402.763.3061

Nebraska Medicine - Village Pointe

111 N. 175th St.
MOB Building, 110
Omaha, NE 68118

402.596.4420

Directions/Map

Patients with Insurance Coverage

Nebraska Medicine will submit a claim on your behalf. Please contact the hospital’s Patient Financial Services between the hours of 7 a.m. and 5:30 p.m. Monday through Friday with questions.

Patients with No Insurance Coverage

Several days after you are discharged from the hospital or receive outpatient services at the hospital, you will receive a patient liability statement. Payment for these services should be made after receiving the patient liability statement or Patient Financial Services should be contacted to make arrangements for payment. Please review the detailed list of charges carefully.

Please contact the hospital’s Patient Financial Services between the hours of 7 a.m. and 5:30 p.m. Monday through Friday to make payment arrangements.

Phone (402) 559-3140

Toll-free (888) 662-8662

Payment Options

Payments may be made by check, money order, or credit card (MasterCard, Visa, Discover, or American Express). Please return the bottom portion of your bill with your payment. If paying with a web-based or electronic payment system, please include your responsible party identification number with the payment.

Financial Assistance

Financial assistance is available for those who qualify. If you do not have insurance, please contact ACCESS Services at (402) 552-3251 or toll-free at (800) 552-8802. Arrangements can be made for a financial counselor to meet with you and family members to assess financial needs and options. Customer service representatives may be reached by calling (402) 559-3140 or toll-free (888) 662-8662 from 7 a.m. to 5:30 p.m. Monday through Friday to discuss financial assistance or make payment arrangements.

Meeting in Person with Customer Service

Patient Financial Services representatives are available for one-on-one meetings Monday through Friday. Please call our offices at (402) 559-3140 or toll-free (888) 662-8662 to schedule your appointment.

East Campus Corporate Pavilion Office

Located inside the Mutual of Omaha Bank building

3333 Farnam St, 3rd Floor
Omaha, Neb.

  • Phone (402) 559-3140
  • Toll-free (888) 662-8662
  • Fax (402) 559-8667

Mailing Address

Nebraska Medicine
988140 Nebraska Medical Center
Omaha, Neb. 68198-8140

Interpretive Services

Interpreters are available for any appointment.

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