After Treatment: Bills to Expect

Following treatment at Nebraska Medicine, it is likely you will receive a number of letters regarding your treatment and have questions about detailed billing and payment options.

Nebraska Medicine bills your insurance company or companies and any other responsible third parties first. Once payments have been received from everyone else, we send you a bill for what's left.

This process can take several months.

Expected Statements

The following is a list of statements you may expect to receive if some or all your services were received at Nebraska Medicine:

  • Explanation of benefits (EOB) from your insurance company
  • Patient Liability Statement from Nebraska Medicine
  • Bill from individual physicians for their services
  • Bill from a physician you did not see; services such as radiology imaging review, pathology specimen analysis, consultations, and anesthesia during surgery

In some cases a bill from Nebraska Medicine may be received even if you did not visit the hospital. In this case, it is likely a specimen was sent to Nebraska Medicine laboratory for analysis.


Understanding Your Statement

Nebraska Medicine bills your insurance company(ies) and any responsible third parties before it sends you a bill. The balance due on your statement is your portion and it is your responsibility to pay it. If you are unable to pay the full balance, please contact Customer Service at 402.559.3140 or 888.662.8662. You may also visit Access Services and speak directly with a financial counselor.


Understanding Insurance Company’s Explanation of Benefits

Your insurance company will send you an explanation of benefits (EOB) summarizing the payment and the balance you are responsible for. If you have any questions about the amount paid or not paid by your insurance company, please call your insurance company's customer service number on the back of your insurance card or on the explanation of benefits.

How we apply payments to your bill(s):

The money will go to pay the oldest bill, unless you give us an account number and date for a different bill you'd prefer that specific money to go toward. The best way to do this is to write the information on your check, or in the amount paid box on the payment form.

If for some reason you have overpaid, were overcharged or we received an extra payment from you: all accounts are reviewed and we refund you the difference, assuming there are no additional charges that specific money could be applied to.


Hospital and/or Doctor Bills

Although some or all of your services may have been received at Nebraska Medicine, in some cases, you may receive a bill from a physician you did not visit for services such as radiology image review, pathology specimen analysis, consultations or anesthesia during surgery. In addition, you may receive a bill from Nebraska Medicine even if you did not visit the hospital. In those cases, your physician may have sent a specimen to the hospital lab for analysis.


Understanding Patient Liability Statement

After Nebraska Medicine receives a payment from the insurance company, the hospital will send you a patient liability statement for any balance due. The patient liability amount on the EOB should match the patient liability amount for the same date of service on your statement.

If there is a discrepancy between these amounts, please contact the hospital’s Patient Financial Services between the hours of 7 a.m. and 5:30 p.m. Monday through Friday.

  • Phone (402) 559-3140
  • Toll-free (888) 662-8662

Patient Financial Services representatives are available for one-on-one meetings Monday through Friday. Please call our offices at (402) 559-3140 or toll-free (888) 662-8662 to schedule your appointment.

Hours

6:30 a.m. to 4:30 p.m.

Nebraska Medicine - East Campus Corporate Pavilion Office

Located inside the Mutual of Omaha Bank building
3333 Farnam St, 3rd Floor
Omaha, Neb.

Patient Access Financial Counselors are available at the following locations Monday through Friday. Please call or walk-in at the following locations.

Nebraska Medicine - Clarkson Tower

42nd and Dewey Ave.
ACCESS Services Office
Omaha, Neb.

402.559.5346

Nebraska Medicine - University Tower

42nd and Emile St.
ACCESS Services Office
Omaha, Neb.

402.559.5346

Nebraska Medicine - Bellevue

Highway 370 & 25th Street
ACCESS Services Office
Bellevue, NE

402.763.3061

Nebraska Medicine - Village Pointe

111 N. 175th St.
MOB Building, 110
Omaha, NE 68118

402.596.4420

Directions/Map


Patients with Insurance Coverage

Nebraska Medicine will submit a claim on your behalf. Please contact the hospital’s Patient Financial Services between the hours of 7 a.m. and 5:30 p.m. Monday through Friday with questions.

Patients with No Insurance Coverage

Several days after you are discharged from the hospital or receive outpatient services at the hospital, you will receive a patient liability statement. Payment for these services should be made after receiving the patient liability statement or Patient Financial Services should be contacted to make arrangements for payment. Please review the detailed list of charges carefully.

Please contact the hospital’s Patient Financial Services between the hours of 7 a.m. and 5:30 p.m. Monday through Friday to make payment arrangements.

Phone (402) 559-3140

Toll-free (888) 662-8662


Payment Options

In an effort to assist our patients and benefit the community, Nebraska Medicine has several financial options available for our patients. Financial assistance and payment programs are available to those who qualify. Additional questions regarding financial options can be addressed by customer service at 402.559.3140 or  888.662.8662. In addition, Nebraska Medicine offers several payment options for outstanding patient balances to assist you with resolution. 

Payments may be made to your account using any  of the following methods:

  • Check
  • MasterCard
  • Money order
  • Discover
  • American Express
  • Debit card • Visa
  • Online at  NebraskaMed.com • One Chart | Patient

If you are an employee of Nebraska Medicine, you may make arrangements for payroll deduction by contacting a financial counselor or Patient Financial Services. Please return the bottom portion of your bill with your payment.

Posting of Payments

Payments received will be applied to the oldest date of service unless you specify an account number and the service date payments should be applied. Indicate the account number and date of service you would like the payment to be applied to by writing them on your check  or in the “Amount Paid” box on the payment stub.

Paperless Billing

Nebraska Medicine offers paperless billing. Sign up  on One Chart | Patient or contact Customer Service at 402.559.3140 or 888.662.8662.


Financial Questions

If you have any questions regarding your bill, need to make payment arrangements or if your balance does not match your records, please call, visit our office or email us at PFSQuestions@nebraskamed.com. 


Financial Counseling

Financial counseling services are provided by a team of professional patient financial counselors, trained in financial counseling for all medical services. The team is responsible for assisting all patients, staff and physicians with needs related to insurance, billing and various programs. Cost estimations for procedures are provided as well as collection of payments as is appropriate. 


Unexpected medical expenses can be a financial burden. If you think you may have difficulty paying your bill, we can help. Financial assistance options are available. If you would like information about financial assistance, contact a patient financial counselor at the phone number(s) below or email pasfinancialcounselor@nebraskamed.com.


When calling a financial counselor for assistance, please be prepared to provide the following information:

  • Patient name
  • Medical record number (if available)
  • Insurance information (if available)
  • Detailed explanation of patient’s need

Meeting in Person with Customer Service

Patient Financial Services representatives are available for one-on-one meetings Monday through Friday. Please call our offices at (402) 559-3140 or toll-free (888) 662-8662 to schedule your appointment.

East Campus Corporate Pavilion Office

Located inside the Mutual of Omaha Bank building

3333 Farnam St, 3rd Floor
Omaha, Neb.

  • Phone (402) 559-3140
  • Toll-free (888) 662-8662
  • Fax (402) 559-8667

Mailing Address

Nebraska Medicine
988140 Nebraska Medical Center
Omaha, Neb. 68198-8140


Interpretive Services

Interpreters are available for any appointment.

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