What is telehealth or virtual care?
Telehealth, or virtual care, lets you connect with a provider remotely. Visits can be conducted via phone, video or messaging through the patient portal. These appointments help you receive primary or specialty care when an in-person visit is not necessary or possible.
What telehealth options do you offer?
Nebraska Medicine offers a few telehealth options:
- E-Visit: Submit a symptom questionnaire through your One Chart | Patient account. A provider will review it and recommend treatment options. (Available for current Nebraska Medicine patients)
- Immediate Care Video Visit: Connect with a local provider for nonemergency care. Learn more.
- Scheduled phone or video visit: Schedule a telehealth appointment with a primary care or specialty provider. This is a good option for ongoing conditions like allergies, asthma or migraines.
Are telehealth visits safe, and is my information secure?
Yes, telehealth visits are safe. Nebraska Medicine uses a secure, HIPAA-compliant platform to protect your privacy. Video visits are not recorded, so your health information stays private.
What are the benefits of telehealth?
Telehealth saves you time since you don’t have to travel. You can see your doctor from home or work. It’s also a safer option if you want to avoid spreading germs. Telehealth makes it easier to stay on top of your health and manage your prescriptions.
Is telehealth easy to use?
Yes, telehealth is simple to use. We’ll provide instructions to help you connect with your phone, tablet or computer. Find a quiet place for your visit to talk with your provider.
Does telehealth cost the same as an in-person visit?
Yes, telehealth visits are billed like regular medical visits. Most insurance plans cover telehealth. Check with your insurance provider to confirm your coverage.
What should I expect on my telehealth bill?
Your bill will show charges for the provider’s time and the “originating site” (the provider’s location). This follows the Centers for Medicare and Medicaid Services (CMS) guidelines. Contact our customer service team if you have any questions.
Do I need internet access for a telehealth visit?
You need the internet for a video visit. We offer some telehealth visits by phone. Call 800.922.0000 to schedule an appointment.