Visitor Information

If your loved one is experiencing an extended stay at a Nebraska Medicine hospital, visits from family and friends are important to their recovery.

COVID-19 visitor restrictions: Because of the risk posed by coronavirus (COVID-19) to our patients, staff and community, Nebraska Medicine has visitor restrictions in place.

Before you visit a patient, please review our visitor policy.

Visiting hours and guidelines

Most areas of our hospitals welcome visitors from 6 a.m. to 10 p.m., seven days a week

Visiting hours and guidelines my vary by unit or change based on your loved one’s condition or location. Check with your care team and review the visitor policy for the most up-to-date information.

What to know before you visit

General visitor hours: 6 a.m. to 10 p.m., seven days a week

Overnight visitor hours: 10 p.m. to 6 a.m., seven days a week. 

  • One adult family support person (19 years or older) is allowed to visit overnight.
  • Two visitors are allowed in most situations.
  • One adult family support person (19 years or older) may stay overnight.
  • Children may visit if accompanied by an adult at all times. Children are not allowed to stay overnight. 

Please review our visitor policy for current restrictions and unit-specific rules.

  • Follow the masking guidelines in the patient’s care area.
  • Do not eat or drink in patient rooms or waiting areas.
  • Wash your hands before entering and upon leaving patient rooms.
  • Stay in the patient’s room during the entire visit.
  • Keep visits short, and be sensitive to patient’s need for rest.
  • Do not visit if you have an infectious illnesses. If unsure, speak with the nursing staff. Visitation may be restricted during outbreaks.
  • For the health and safety of our patients, visitors may be asked to provide information on recent vaccinations.
  • Leave the building after your visit. Do not walk the hallways or stay in waiting areas.

Visiting hours and guidelines my vary by unit or change based on your loved one’s condition or location. Check with your care team and review the visitor policy.

For your safety and ours, please wear a mask if you have symptoms of COVID-19. Masks are strongly encouraged for cancer and transplant patients and for those visiting or escorting these patients. 

Masks are required in the following situations:

  • In the room of a patient with an infectious health condition, indicated by room signage.
  • People with symptoms of respiratory illness.
  • When requested by patients or their family members.  

All visitors must follow safety protocols, including hand hygiene and masking when appropriate. View the full policy for a list of current restrictions. 

We are committed to creating a restful and healing space for our patients. Please join us by using these positive and respectful actions.

  • Compassion: Be kind. Offer support.  
  • Appreciation: Value everyone’s efforts. Honor individual differences.
  • Respect: Be respectful in your actions and words. Show others they are valued.
  • Empathy: Listen without judging. Seek to understand.
  • Safety: Protect everyone’s physical and emotional well-being. 

Violence, threats, verbal abuse, aggression or discrimination will not be tolerated by anyone for any reason.


Nos comprometemos a crear un espacio de descanso y sanación para nuestros pacientes. Únase a nosotros utilizando estas acciones positivas y respetuosas.

  • Compasion: Sea amable. Ofrezca apoyo.
  • Aprecion: Valore los esfuerzos de todos. Respete las diferencias individuales.
  • Respeto: Muestre respeto en sus acciones y palabras. Muestre a los demás que son valorados.
  • Empatia: Escuche sin juzgar. Busque comprender.
  • Seguridad: Proteja el bienestar físico y emocional de todos.
     

Nadie tolerará la violencia, las amenazas, el abuso verbal, la agresión o la discriminación por ningún motivo.

How to call or write a patient

If your loved one is experiencing an extended stay at Nebraska Medicine, you can call 402.552.3344 for room information. Patient mail is delivered once a day, Monday through Friday, by Volunteer Services. 

Mail should be addressed as follows:

(Patient Name)
Patient Mail
Hospital Room # 
P.O. Box 6159 
Omaha, NE 68106-0159

(Patient Name)
Patient Mail
Hospital Room # 
2500 Bellevue Medical Center Drive 
Bellevue, NE 68123

Flower and balloon rules

Because of the risk posed by COVID-19, visitors and patients are screened for signs of illness upon arrival. Floral and balloon deliveries are accepted at these screening stations.

  • Live or dried flowers are not allowed in some critical care areas of the hospital.  
  • Latex balloons are prohibited because of the potential hazards to patients, care team and guests.
  • Mylar balloons (the shiny foil color) are acceptable.
  • If you have questions about restrictions, please ask your care team or the gift shop staff.

We’re smoke-free

The health and welfare of our patients is our primary concern. To ensure a safe and healing environment, Nebraska Medicine is smoke-free and tobacco-free. Smoking, electronic cigarettes and other use of tobacco are not permitted on Nebraska Medicine property.

Your doctor can provide information about the use of alternative therapies, medications, nicotine patches and counseling.

Help us guard against germs

Good hand hygiene is the most effective way to prevent the spread of germs and infection. Each patient and visitor plays an important role in preventing the spread of germs. Working together, we can prevent the spread of infection.

You can help prevent the spread of infection by:

  • Washing your hands after using the restroom and whenever hands are soiled.
  • Using hand sanitizer or washing hands before eating.
  • Asking visitors and staff to clean their hands before and after time spent in your room.
  • Telling visitors not to visit if they are sick (cold, flu, gastroenteritis, etc.).
  • Covering your cough or sneeze with a tissue, then perform hand hygiene.
  • Bathing or showering daily with chlorhexidine solution while you are in the hospital. 

Your nurse can provide information on hand hygiene and chlorhexidine bathing upon request.

Your health care provider may recommend isolation precautions to reduce the risk of spreading an illness or resistant germ to others.  

Your health care team may wear gowns, gloves, masks and/or eye protection while caring for you. If isolation precautions are used, you should not leave your hospital room unless there is a medical reason and it is approved by your care team.  It is important to follow the isolation precautions as explained by your health care provider.  

Everyone should wash their hands before entering and leaving the room. Information on your specific type of isolation is available upon request. 

Planning your visit?

Learn where to park, how to find your way around and what amenities are available at Nebraska Medicine hospitals.