Support Staff at Nebraska Medicine

Care Transition Nurses

Patients who are admitted to the hospital often receive complex and highly technical care. Nurse case managers screen every patient admitted to Nebraska Medicine – Nebraska Medical Center to assist in coordinating care for patients who will have needs after discharge. The nurse case managers will then work collaboratively with physicians and other professionals (Dietary, Occupational Therapy, Physical Therapy, Respiratory Therapy and Social Work) to ensure any complex needs are addressed and planned for prior to dismissal or transfer to a skilled health care facility. In addition, case managers identify patient educational needs and ensure follow-up appointments are made with the patient’s primary physician.

Spiritual Care Services

Through the Spiritual Care Services Department, staff chaplains and volunteers from a variety of faith traditions are available to offer spiritual and emotional support to patients and families 24 hours a day, every day. Or if you prefer, we will assist you in contacting representatives of your own faith community. We can be reached by calling our office at 402-552-3219 or through the hospital operator. Any of the hospital staff can also help you contact us. Please feel free to call anytime.

The Spiritual Care Services office is located on the first floor of Clarkson Tower, room 1874. St. Luke’s Chapel is located on the first floor of Clarkson Tower near the main entrance and is open 24 hours a day for prayer and contemplation. A variety of worship services are offered in St. Luke’s Chapel and are televised on Channel 31 and 75. Please call our office for a current schedule of services.

Patient Relations

We encourage you to partner with your care team members to answer any questions or concerns. This will ensure you have the best possible experience. You may also contact the Patient Relations office directly for additional assistance. If, at any time, you believe that any of the rights afforded to patients have not been fulfilled, contact Patient Relations at 402-559-8158. Sharing a concern will not affect your access to care now or in the future.

Rapid Response Team (RRT)

The Nebraska Medical Center’s Rapid Response Team provides rapid and early intervention for patients whose condition may be deteriorating in order to promote better outcomes. The patient and/or family can activate the RRT, but should seek assistance from a nurse if the need for activation arises.

Activating the RRT:

  • A caregiver feels that a patient needs immediate or emergency intervention and dials 9-5555 stating, “Activate RRT to room ____.”
  • The primary attending physician is to be notified by the patient’s nurse also when the RRT is activated.

Social Work

Illness can cause major changes in your life and the lives of your family members. Our social workers are trained to help you and your family to adjust to such changes, which may be emotional, physical, social or financial. Social workers also assist in making plans for after your discharge from the hospital, which includes placement to nursing facilities, home health services or meals to be delivered at home. They can also assist with completing your advance directive.
Social work services are available to all patients and families at Nebraska Medicine – Nebraska Medical Center at no charge. If you would like to talk with a social worker, ask your nurse to call 402.559.4420.

Volunteer Services

Nebraska Medicine has a diverse group of individuals who generously share their time and talents with you as hospital volunteers. Volunteers can be identified by their green jackets or polo shirts and volunteer name tags. For more information about these services, please call Volunteer Services at 402-559-4197.