Video visit instructions

If you do not have a One Chart | Patient account, please create an account before following the instructions below. 

From your computer:

Telehealth visits require Zoom to be installed on your computer before beginning the video visit. Download Zoom here

Step 1: On your home computer, visit One Chart | Patient and log in to your account.

Step 2: Select the "Visits" button and click on "Appointments and Visits."

Step 3: Under "Upcoming Visits," find the "Home Call Telehealth" visit. Click on the blue "Details" button to the right of the visit information.

Step 4: Click the green "Begin Video Visit" button to let the provider know you are ready.

  • If you do not see the button, it is too early to start the visit. You can begin the visit 10 minutes before your appointment time, and up to 20 minutes after your appointment time
  • If you see a message that says, "Please wait for the host to start this meeting," just be patient. Allow the host time to sign in

Step 5: Once the provider initiates the visit, you have two options:

  • Option 1: Select "Join with Computer Audio" to use your computer to talk to your provider 
  • Option 2: Select "Phone Call" to use your phone to talk to your provider. If you select this option, you'll have to call the phone number that pops up

Step 6: A preview screen may appear. If it does, select "Join with Video."

View these instructions with screenshots

View a video of the process on a desktop or laptop computer

From your phone:

Telehealth visits require Zoom to be installed on your phone before beginning the video visit. Download Zoom here

Step 1: If you don't already have it installed, download the Nebraska Medicine app

Step 2: Open the Nebraska Medicine app

Step 3: Log in with your One Chart | Patient account if you aren’t already logged in

Step 3: Find the "Appointments" section

Step 4: Tap your appointment

Step 5: Tap "Begin Visit."

  • You can begin the visit 10 minutes before your appointment time, and up to 20 minutes after your appointment time
  • If you are an Android user, please select "Turn on Video/camera" or tap on the "Device audio" button

Step 6: Your appointment will open up in the Zoom app. Select "Join meeting."

Step 7: Wait for the host to arrive. View the preview, then select "Join with video."

View these instructions with screenshots

View a video of the process on a phone or tablet