Signs of a possible scam
Be cautious of messages that appear to come from One Chart | Patient, MyChart, or a health care organization, especially if they:
- Come from unfamiliar email addresses or phone numbers
- Promise free kits or health care products such as “MyChart Medicare Kit” or “2026 MyChart Senior Health Package”
- Ask you to verify your personal information
- Create a sense of urgency to act quickly
- Contain spelling or grammatical errors
One Chart | Patient is the Nebraska Medicine patient portal, powered by MyChart. If you receive an unexpected or suspicious email, text, or phone call, do not click links or share personal information.
For more information about recognizing fraudulent messages, protecting your personal information, and avoiding scams, visit the MyChart website.
What to do if you get a suspicious message
If you receive a suspicious email or text message claiming to offer One Chart or MyChart-related products or benefits, we recommend that you:
- Do not click on any buttons or links in the message, including an "unsubscribe" link
- Do not reply, open attachments, or forward the message to someone else
- Do not provide personal, financial, or Medicare information
- Mark the email or text as spam or junk and delete it
Change your password right away if you clicked a link or think you shared information:
How to protect yourself from scams
Follow these tips to help keep your personal information safe.
- Never share your password or verification codes. Nebraska Medicine will never ask you to provide your password by phone, text, or email.
- Only sign in to One Chart | Patient using the official Nebraska Medicine app or OneChartPatient.com.
Visit the MyChart website for more information about how to recognize and stay safe from MyChart scams and fraud.