How can we help you today?

Find answers to most frequently asked questions.

If you’re documented as the financially responsible party or guarantor, you will receive a single monthly statement.

We bill charges to the documented responsible party. When two or more patients share the same responsible party, their balances will be listed on a single monthly statement. This prevents duplicate mailings and keeps balances more efficient.

If you believe a charge was incorrectly assigned or have questions about a guarantor account, call Patient Financial Services at 402.559.3140 (or toll-free at 888.662.8662).

Contact Us

Related articles

Other common questions on this topic.

Why did I get a bill from a doctor or hospital I didn’t visit?

You may get separate bills from doctors or hospitals involved in your care, even if you didn’t see them directly. Learn why and what to do if you have questions.

What is the difference between a bill and an Explanation of Benefits (EOB)?

Your bill shows what you owe the provider; an EOB shows what your insurance covered.

What’s a patient liability statement?

A patient liability statement lists what you owe after insurance. Learn what the statement includes.

Why are hospital and physician charges separate?

You may receive more than one bill for a single visit because Nebraska Medicine clinics are designated as hospital-based outpatient clinics.

Why do I have more than one account number?

Separate account numbers are generated based on the service date. This helps your insurance company apply your benefits.

What is the difference between preventative and diagnostic procedures?

Preventive procedures are routine screenings for potential issues. Diagnostic procedures are used to investigate symptoms.

How do I sign up for paperless billing?

You can sign up to receive statements electronically through your One Chart | Patient account.