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Find answers to most frequently asked questions.

You can sign up to receive statements electronically through your One Chart | Patient account.

To sign up for paperless billing:

Log in to the Nebraska Medicine app using your One Chart username and password. You can also log in to the web portal.
Select Billing from the main menu.
Toward the bottom of the page, click the Paperless preferences link.

Select the toggle to enable paperless billing.

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Other common questions on this topic.

Why did I get a bill from a doctor or hospital I didn’t visit?

You may get separate bills from doctors or hospitals involved in your care, even if you didn’t see them directly. Learn why and what to do if you have questions.

What is the difference between a bill and an Explanation of Benefits (EOB)?

Your bill shows what you owe the provider; an EOB shows what your insurance covered.

What’s a patient liability statement?

A patient liability statement lists what you owe after insurance. Learn what the statement includes.

Why are hospital and physician charges separate?

You may receive more than one bill for a single visit because Nebraska Medicine clinics are designated as hospital-based outpatient clinics.

Why do I have more than one account number?

Separate account numbers are generated based on the service date. This helps your insurance company apply your benefits.

Why is my family member or their account number listed on my bill?

If you’re documented as the financially responsible party or guarantor, you will receive a single monthly statement.

What is the difference between preventative and diagnostic procedures?

Preventive procedures are routine screenings for potential issues. Diagnostic procedures are used to investigate symptoms.