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Serious Medicine. Extraordinary Care.

After Treatment

Following treatment at Nebraska Medicine it is likely a patient will receive a number of correspondences regarding their treatment and have many questions about detailed billing and payment options.

Expected Statements

The following is a list of statements a patient may expect to receive if some or all their services were received at Nebraska Medicine:

  • Explanation of benefits from patient’s insurance company details
  • Patient Liability Statement from Nebraska Medicine
  • Bill from individual physicians for their services
  • Bill from a physician you did not see, for such services as radiology imaging review, pathology specimen analysis, consultations, and anesthesia during surgery

In some cases a bill from Nebraska Medicine may be received even if a patient did not visit the hospital. It is likely a specimen was sent to Nebraska Medicine laboratory for analysis.

Understanding Insurance Company’s Explanation of Benefits

Your insurance company will send you an explanation of benefits (EOB) summarizing the payment and the balance you are responsible for. If you have any questions about the amount paid, or not paid, by your insurance company, please call your insurance company's customer service number on the back of your insurance card or on the explanation of benefits.

Understanding Patient Liability Statement

After Nebraska Medicine receives a payment from the insurance company, the hospital will send the patient a patient liability statement for any balance due. The patient liability amount on the EOB should match the patient liability amount for the same date of service on your hospital statement.

If there is a discrepancy between these amounts, please contact the hospital’s Patient Financial Services between the hours of 7 a.m. and 5:30 p.m. Monday through Friday.

Phone
(402) 559-3140
Toll-free
(888) 662-8662

Patient Financial Services representatives are available for one-on-one meetings Monday through Friday. Please call our offices at (402) 559-3140 or toll-free (888) 662-8662 to schedule your appointment at either of the following locations:

East Campus Corporate Pavilion Office
Located inside the Mutual of Omaha Bank building
3333 Farnam St, 4th Floor
Omaha, Neb.

Hours: 8 a.m. to 4:30 p.m.

Clarkson Tower
42nd and Dewey Ave.
ACCESS Services Office
Omaha, Neb.

Hours: 8:30 a.m. to 4:30 p.m.

University Tower
42nd and Emile St.
ACCESS Services Office
Omaha, Neb.

Hours: 8:30 a.m. to 4:30 p.m.

Directions/Map

Patients with Insurance Coverage

Nebraska Medicine will submit a claim on your behalf. Please contact the hospital’s Patient Financial Services between the hours of 7 a.m. and 5:30 p.m. Monday through Friday with questions.

Patients with No Insurance Coverage

Several days after you are discharged from the hospital or receive outpatient services at the hospital, you will receive a patient liability statement. Payment for these services should be made after receiving the patient liability statement or Patient Financial Services should be contacted to make arrangements for payment. Please review the detailed list of charges carefully. Please contact the hospital’s Patient Financial Services between the hours of 7 a.m. and 5:30 p.m. Monday through Friday to make payment arrangements.

Phone
(402) 559-3140
Toll-free
(888) 662-8662

Payment Options

Payments may be made by check, money order, or credit card (MasterCard, Visa, Discover, or American Express). Please return the top portion of your bill with your payment. If paying with a web-based or electronic payment system, please include your responsible party identification number with the payment.

Financial Assistance

Financial assistance is available for those who qualify. If you do not have insurance, please contact ACCESS Services at (402) 552-3251 or toll-free at (800) 552-8802. Arrangements can be made for a financial counselor to meet with you and family members to assess financial needs and options. Customer service representatives may be reached by calling (402) 559-3140 or toll-free at (888) 662-8662 from 7 a.m. to 5:30 p.m. Monday through Friday to discuss financial assistance or make payment arrangements.

Meeting in Person with Customer Service

Patient Financial Services representatives are available for one-on-one meetings Monday through Friday. Please call our offices at (402) 559-3140 or toll-free (888) 662-8662 to schedule your appointment at either of the following locations:

East Campus Corporate Pavilion Office
Located inside the Mutual of Omaha Bank building
3333 Farnam St, 4th Floor
Omaha, Neb.

Hours: 8 a.m. to 4:30 p.m.

Phone
(402) 559-3140
Toll-free
(888) 662-8662
Fax
(402) 559-8667
Mailing Address
Nebraska Medicine
988140 Nebraska Medical Center
Omaha, Neb. 68198-8140

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Interpreters are available for any appointment.

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