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Serious Medicine. Extraordinary Care.

Frequently Asked Questions

Where should I park?

The Nebraska Medical Center has several parking facilities available to our customers. Patients and visitors may park in any of the designated lots on our campus or use the complimentary Valet Service. For additional assistance click here for maps.

What time do I arrive?

Generally your physician's office will provide you with the time to arrive. For further information click here.

What is a Power of Attorney (POA) for Health Care

Click here to find information in the Advance Directive booklet.

How do I get more information about Advance Directives?

Click here for complete information on Advance Directives.

What is a Medicare Secondary Questionnaire?

A questionnaire designed to assist the hospital in determining who should be the primary payer of your account in order for the bill to be sent to the correct insurance payer to avoid delays. For additional information access the Medicare website at www.cms.gov.

What is the legal age in the State of Nebraska?

For the purpose of administering the federal Patient Self Determination Act consistent with Nebraska Statutes captioned "Right of the Terminally III Act" and "Health Care Power if Attorney Act" an adult is defined as a person who has attained the age of nineteen (19) years or is, or has been, married. Exception would be emancipated minor.

Who is an emancipated minor?

An emancipated minor is a minor who lives independently from his/her parents, and largely self-supporting or divorced.

Do I need to bring my insurance card with me?

Yes, bring your most current insurance card with you. We have found that requesting your insurance information each time you register is the best way to ensure an accurate billing of your insurance company. Once this information is entered into our system, the billing is automatically sent electronically (paperless) to your insurance company. We must send accurate and updated information to avoid rejections or long delays in payment. Once your insurance company has processed your claim, a bill will be sent to you for any portion of the account balance that is your responsibility.

Do I need to bring my insurance card with me?

Yes, bring your most current insurance card with you. We have found that requesting your insurance information each time you register is the best way to ensure an accurate billing of your insurance company. Once this information is entered into our system, the billing is automatically sent electronically (paperless) to your insurance company. We must send accurate and updated information to avoid rejections or long delays in payment. Once your insurance company has processed your claim, a bill will be sent to you for any portion of the account balance that is your responsibility.

What type of forms should I expect to sign?

Upon arrival, you will be asked to sign Consent to Treatment form. This allows the hospital to provide your care, bill your insurance, ensure you have been notified of your right to privacy, assignment of insurance benefits, financial agreement and provides an authorization of release of information. Depending on your type of insurance (Medicare or Tricare) you may also be asked to sign an additional form. Based on your treatment or procedure you may be asked to sign additional forms.

What should I bring with me?

Generally your physician's office will assist you in determining what you will need to bring. Please bring any information or paperwork given to you by your physician. Copies of advanced directives, living wills and powers of attorney that you provide will be placed in your medical record. All information obtained during your hospitalization will be held in strict confidence. Leave all valuables at home. Remember to bring all active insurance cards at the time of registration.

Why do you need this (registration) information?

Your registration information provides us with demographic, financial information and emergency contact information. Registration information is the starting point of the medical record.

Will I incur any other charges or just the hospital charges?

Most hospital visits involve both physician and hospital resources. Although physicians are licensed to practice at The Nebraska Medical Center or may even be stationed there, they are not employees of the hospital. Each doctor's group is a separate business and has its own billing procedures. This means the hospital and each of the treating physicians will send you a bill for their parts of the care. In some cases, you may receive a bill from a physician you did not see, for such services as radiology imaging review, pathology specimen analysis, consultations, and anesthesia during surgery.
Both private practice physicians and University physicians (members of the University Medical Associates (UMA) group) practice at The Nebraska Medical Center. If you have questions relating to University physician charges, please call the University Medical Associates business services office at (402) 554-0900. If you have questions relating to private practice physician charges, please call the number listed on his or her statement.

What is my balance going to be after insurance pays?

Your insurance plan generally provides details as to the amount you are responsible for after they have made payment. This may include a deductible, co-insurance or co-payment amount and/or a percentage of the charges. This information can usually be found in your benefits enrollment brochure. We will verify and file insurance claims on your behalf. We will assist in obtaining reimbursement; however, if your carrier fails to meet its obligation within forty-five (45) days, we may notify you and request that you contact the carrier to assist in obtaining payment. Payment for services not covered by insurance are due upon receipt, co-payments/deductibles and/or personal items.

How much is my procedure going to cost?

You may contact ACCESS Services at (402) 552-3251 or toll free at 800-552-8802 or stop by their office and a Financial Counselor will give you an estimate of hospital charges only based on the service(s) you are scheduled to receive.

How do I request a copy of my medical records?

Call: (402) 559-4705 (Hours from 8:00 a.m. - 5:00 p.m., Monday - Friday). Please leave voice message between 5:00 p.m. - 8:00 a.m. Messages will be returned within 24 hours. Weekends and Holidays, we will reply the next business day.

Mailing Address:
Medical Records - Release Request
989100 The Nebraska Medical Center
Omaha, NE. 68198-9100
Fax: (402) 559-6200

Note 1: Medical Records cost $.50 per page (up to $25.00). After $25.00, the cost is $.15 per page.