The Nebraska Medical Center, believes that patient safety and high quality care are extremely important issues - ones that we take very seriously. We know that our patients feel the same way. The best approach is for us to work together to ensure that our patients receive the best quality of care in the safest environment. We are proud of our work in these areas and invite you to learn more about our program.
Whether you are in the hospital or at home, your medical and personal safety is a priority to us. We have many procedures and practices in place to assure your safety. Steps you can take to be an active participant in your care are listed below.
Provide Complete Health Information
The hospital staff needs to know your health history to care for you. It is important that you give exact facts about your current health. We also need to know your complete past health history. This would include how you currently feel. What illnesses have you had? Have you been in any hospitals before and for what? What medications do you take? What do we need to know to take better care of you?
Tell your doctor about any changes in your health.
Hospital Policies and Rules
Patients have the right to know the hospital policies and rules. It is the patient’s responsibility to follow the rules. These rules are found in this Guest Guide. Visitors also need to follow the rules. Please let your visitors know the hospital rules can be found in this booklet.
Understand Your Treatment Plan
It is important for you to know your treatment plan. It should be clear as to why you are receiving this care. It is your responsibility to speak with your caregivers if you have any questions.
Knowing Your Care Before Making Decisions
You are responsible for the decisions you make about your care. We want you to have as many facts about your condition and care before you decide on your treatment. Be sure to tell your doctor if you are unable to go through with the treatment plan. You may be asked to agree in writing to certain tests, procedures, or surgery. Ask as many questions as you need. It is important to know what you are agreeing to before signing each form.
Gather information about your condition. Good sources include your doctor, the library, respected websites and support groups. Write down important facts your doctor tells you so you can get additional information at a later date. Make sure you are familiar with any equipment you will use in your home. If you will need oxygen, for example, do not smoke or allow anyone else to smoke near you while the oxygen is in use.
Write down the name, strength, dose and directions for the medications you take and why you take them. Know what each medication does and any possible side effects. Know what your medication looks like and ask questions if it looks different.
Make sure you are getting the right treatments and medication. Don't assume anything. Tell your doctor or nurse if something doesn't seem quite right. Question the caregiver if they attempt to administer any medication or perform any type of procedure, such as a laboratory blood draw, if they haven't first checked your patient identification band or asked for your name.
Participate in all Decisions about Your Treatment
You and your doctor should agree exactly on what will be done during each step of your care. Know about your treatments, how long the treatment will last and how you should feel during and after the treatment. Make sure you read and understand any form before you sign it. If you don't understand, ask your doctor or nurse for an explanation.
Caregiver and Advocate
Your advocate can ask questions that you may not think of when you are under stress. They can also remember answers to questions you have asked and speak up for you if you cannot.
You may have a roommate. They have the right to privacy, too. Consider the number of visitors you have in the room. Speak quietly. Noise levels and lights should not disturb other patients. No recordings or photographs of anyone are allowed in the hospital without consent.
Make Sure Your Hospital Bills are Paid
It is your responsibility to give us current insurance information. We will bill insurance first. You are responsible for paying any remaining balance in a timely manner.