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Serious Medicine. Extraordinary Care.

FAQs

What is my current balance?

The Customer Service staff at Patient Financial Services is available to help you with your billing questions and any assistance related to billing/payments. If you would like to speak with a Patient Financial Services Customer Service Representative please call (402) 559-3140 (local) or 1-888-662-8662 (toll free) from 6:00AM to 5:30PM Monday through Friday.
To speak with a representative in person about your statement, you may visit us at:

Patient Financial Services
Mutual of Omaha Building
33rd and Farnam St, 4th Floor

Our office is open: 8:00 AM to 4:30 PM Monday through Friday.

What happens if I overpaid or was overcharged and an extra payment was received by the hospital?

All accounts are reviewed and if there are no outstanding patient liability a refund is processed.

How will my payment be applied?

Your payment will be applied to the account with the oldest date of service unless you specify an account number and date of service to which payments should be applied. Indicate the account number and data of service you would like the payment to be applied to by writing them on your check or in the Amount Paid box on the payment.

When will I get my bill?

The Nebraska Medical Center bills your insurance company(ies) or any responsible third parties before sending you a final bill. Once payments have been received from these parties, the balance due on this statement is your portion of the bill and your responsibility to pay at this time. Our office is open: 8:00 AM to 4:30 PM Monday through Friday.

I was never treated at The Nebraska Medical Center. Why did I receive a bill?

You may receive a bill from The Nebraska Medical Center even if you did not visit the hospital. Your physician may have sent a specimen to our hospital lab for analysis.

How do I submit changes to my address and insurance information?

Complete the form on the back of your monthly statement and mail to the address on your statement or you may contact our offices.

Why do i have more than one caccount number?

A separate account number is generated for each outpatient date of service and each inpatient admission. This enables us to bill for specific charges and diagnosis relating to your care for that date of services, and enables your insurance company to apply the proper benefits. Exception: For recurring outpatient accounts such as physical therapy or radiation therapy, a separate account is generated monthly.

What is co-insurance?

Co-insurance is the portion of your health-care expense not covered by insurance. A co-insurance is usually a percentage, like 10 percent or 20 percent. For example, on a $500 bill, your deductible might be $150, so you would have to pay the first $150. This leaves a balance of $350. Of the $350, your co-insurance might be 20 percent, meaning you will have to pay an additional $70. Your insurance will pay the remaining $280.

What is a copay?

A co-payment is a type of cost sharing whereby the insured person typically pays a specified flat amount per unit of service or unit of time (e.g., $10 per visit, $25 per inpatient hospital stay, or $75 per emergency room visit) with the insurance paying the balance.

What is a deductible?

A deductible is a set dollar amount such as $250 or $500, which you must pay before your insurance plan will begin reimbursement for your hospital charges. A deductible can be set for either an individual or an entire family.

Why am I asked for my insurance information each time I register?

We have found that requesting your insurance information each time you register is the best way to ensure an accurate billing of your insurance company. Once this information is entered into our system, the billing is automatically sent electronically (paperless) to your insurance company. We must send accurate and updated information to avoid rejections or long delays in payment. Once your insurance company has processed your claim, a bill will be sent to you for any portion of the account balance that is your responsibility.

How much will the service I am going to have cost?

You may contact ACCESS Services at (402) 552-3251 or toll free at (800) 552-8802 or stop by their office and a Financial Counselor will give you an estimate of hospital charges only based on the service you are receiving.

Why are family members included in my bill?

The Nebraska Medical Center bills according to responsible party for services received by patients. All patients who have the same responsible party are listed on the monthly statement. This prevents the responsible party from receiving numerous statements during the month and assists in keeping costs down.

How do I request a Financial Assistance Application?

Patients may contact ACCESS Services or Patient Financial Services at (402) 552-3251 or toll free at (800) 552-8802 prior to receiving care or after care for a Financial Assistance Application.

I can't pay my bill in full. What do I do?

The Nebraska Medical Center offers many payment options, including monthly payment installments. Don’t ignore the bill or send in less than the full payment without contacting us. Making less than a full payment without making prior arrangements with Patient Financial Services can cause your bill to progress through our collections process. This may included transferring your account to a collection agency which can show up on your credit report.
To discuss your bill and payment options, please call Patient Financial Services at (402) 559-3140 (local) or 1-888-662-8662 (toll free) from 6:00AM to 5:30PM Monday through Friday.

How do I make a payment?

Payments may be made by check, money order, or credit card (MasterCard, Visa, Discover, or American Express). Please return the top portion of your bill with your payment. If you are an employee of The Nebraska Medical Center you may make arrangements for payroll deduction by stopping at ACCESS Services or Patient Financial Services. If paying with a web-based or electronic payment system, please include your responsible party id number with the payment.

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Call: 800.922.0000

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