Patient with Insurance Coverage
- The Nebraska Medical Center will submit a claim on your behalf.
- After you are discharged from the hospital or receive outpatient services at the
hospital, you will receive a Detailed List of Charges. No payment is due from you
at this time.
Please review the Detailed List of Charges carefully. If you have questions, please
phone Patient Financial Services. Our billing customer service numbers are (402)
559-3140 and toll-free (888) 662-8662 (6:00AM to 5:30PM, Monday through Friday).
To speak with a Billing Representative in person, you may visit us at the Patient
Financial Services Office (Mutual of Omaha Campus, 33rd and Farnam, 4th Floor) or
the ACCESS Services Office in either the Clarkson Tower or University Tower of the
hospital. Hours for these areas are 8:00AM to 4:30PM, Monday through Friday. You
may also email billing questions by clicking here.
Lab-Related Questions (LabTestsOnline.org)
Click here to link to
a 3rd_Party website that provides useful information on lab tests and terminology.
- Your insurance company will send you an Explanation of Benefits summarizing the
payment and the balance you are responsible for. If you have any questions about
the amount paid, or not paid, by your insurance company, please call your insurance
company's customer service number on the back of your insurance card or on the Explanation
of Benefits
- After we receive the insurance payment, we will send you a Patient Liability Statement
for any balance due.The patient liability amount on your Explanation of Benefits
should match the patient liability amount for the same date of service on your hospital
statement. If there is a discrepancy between these amount, please contact Patient
Financial Services.
- Our billing customer services numbers are (402) 559-3140 and toll-free (888) 662-8662.
Hours are 6am to 5:30pm Mon-Fri.
- To speak with a billing representative in person about your statement, you may visit
us at the Patient Financial Services Office (Mutual of Omaha Campus, 33rd and Farnam,
4th Floor 8am to 4:30pm, Mon-Fri) or the ACCESS Services Office in either the Clarkson
Tower of University Tower and the hospital (8:30am - 4:30pm, Mon-Fri).
Directions/Map
Click here to see an example of a Patient Liability Statement
Patients with No Insurance Coverage
Several days after you are discharged from the hospital or receive outpatient services
at the hospital, you will receive a Detailed List of Hospital Charges.
Payment for these services should be made after receiving the detailed list of charges
or Patient Financial Services should be contacted to make arrangements for payment.
Hospital and/or Doctor Bills
Although some or all of your services may have been received at The Nebraska Medical
Center, each doctor's group is a separate business and has its own billing procedures.
You may receive a separate bill from physicians for their services. In some cases,
you may receive a bill from a physician you did not see, for such services as radiology
imaging review, pathology specimen analysis, consultations, and anesthesia during
surgery.
In addition, you may receive a bill from The Nebraska Medical Center even if you
did not visit the hospital. Your physician may have sent a specimen to our hospital
lab for analysis.
Payment Options
Payments may be made by check, money order, or credit card (MasterCard, Visa, Discover,
or American Express). Please return the top portion of your bill with your payment.
If you are an employee of The Nebraska Medical Center you may make arrangements
for payroll deduction by stopping at ACCESS Services or Patient Financial Services.
If paying with a web-based or electronic payment system, please include your responsible
party ID number with the payment.
Financial Assistance
If you do not have insurance, please contact ACCESS Services at (402) 552-3251 or
toll free at (800) 552-8802 and arrangements can be made for a Financial Counselor
to meet with you, or your family, to assess your financial needs and options. Financial
assistance programs may be available to you. You may also contact a Customer Service
Representative at (402) 559-3140 or toll free at (888) 662-8662 from 6:00AM to 5:30PM
Monday through Friday to discuss financial assistance or make payment arrangements.
Meeting in person with Customer Service or Financial Counselor Staff
The Patient Financial Services office is now located on the Mutual of Omaha campus
at
33rd and Farnam Street, Fourth Floor
Contact us by phone at: 402-559-3140
Our fax number is: 402-559-8667
For mailings please use our medical center address:
The Nebraska Medical Center
988140 Nebraska Medical Center
Omaha, NE 68198-8140
Our offices at 12100 West Center Rd will close on September 19th.
Financial Counselors are available in the ACCESS Services office in both the Clarkson
Tower and University Tower of the hospital from 8:00 AM to 4:30 PM Monday thru Friday.
Interpretive Services
Interpreters are available. You can get details
here.
