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J.D. Power and Associates Again Recognize Medical Center for Outstanding Patient Experiences

J.D. Power and Associates Reports:
The Nebraska Medical Center Recognized for Providing Outstanding Inpatient and Cardiovascular

WESTLAKE VILLAGE, Calif.: 14 April 2010 -- The Nebraska Medical Center, a 624-bed, not-for-profit acute care hospital in Omaha, Neb., has been recognized for service excellence under the J.D. Power and Associates Distinguished Hospital Program.SM This distinction acknowledges a strong commitment by The Nebraska Medical Center to provide "An Outstanding Inpatient Experience" for a fifth consecutive year and "An Outstanding Cardiovascular Experience" for a third consecutive year.

"In achieving inpatient certification for a fifth consecutive year and cardiovascular distinction for a third consecutive year, The Nebraska Medical Center has continuously demonstrated a commitment to providing an outstanding patient experience," said Kevin Lieb, senior director of provider programs at J.D. Power and Associates. "The Nebraska Medical Center has created a highly patient-focused culture that stresses the importance of meeting patient needs at every touch point."

The service excellence distinction was determined by surveying recently discharged patients from The Nebraska Medical Center about their perceptions of their hospital stay and comparing the results to the national benchmarks established in the annual J.D. Power and Associates National Hospital Service Performance Study.SM

The telephone-based research conducted among The Nebraska Medical Center patients focuses on the five key drivers of patient satisfaction with their overall experience. These drivers, which were identified in the national study, are speed and efficiency; dignity and respect; comfort; information and communication; and emotional support.

The Nebraska Medical Center exceeds the national benchmark study score for inpatient and cardiovascular satisfaction and performs particularly well, compared with the national study, in treating patients with dignity and respect. The hospital receives notably high ratings for courtesy of the doctors, nurses and tests and treatments personnel.

The hospital also performs well relative to the national study among inpatients in providing emotional support. Among cardiovascular patients, the hospital receives high ratings for information and communication.

More than 80 percent of surveyed cardiovascular patients of The Nebraska Medical Center say they intend to return to the facility if needed, while 78 percent of inpatients say the same. Approximately 80 percent of patients say they would recommend the facility to family and friends.

"We know often times our patients are coming to The Nebraska Medical Center under difficult circumstances -- a serious injury or a complex illness," said Glenn Fosdick, president and CEO of The Nebraska Medical Center. "So to know that our patients rate their experiences so highly means a great deal to all of us who have made extraordinary patient care our mission."

Nongovernmental, acute-care hospitals throughout the nation are eligible for the J.D. Power and Associates Distinguished Hospital recognition for inpatient, maternity, cardiovascular, emergency and outpatient services. Distinction is valid for one year, after which time the hospital may reapply for this recognition.

About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, Web intelligence and customer satisfaction. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

About The McGraw-Hill Companies
Founded in 1888, The McGraw-Hill Companies is a leading global information services company meeting worldwide needs in the financial services, education and business information markets through leading brands such as Standard & Poor's, McGraw-Hill Education, Platts, Capital IQ, J.D. Power and Associates, McGraw-Hill Construction and Aviation Week. The Corporation has more than 280 offices in 40 countries. Sales in 2009 were $5.95 billion. Additional information is available at

Media Relations Contacts:
John Tews; J.D. Power and Associates; Troy, Mich.; (248) 312-4119;
Andrea McMaster; The Nebraska Medical Center; (402) 559-7037;

No advertising or other promotional use can be made of the information in this release without the express prior written consent of J.D. Power and Associates.


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