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J.D. Power and Associates Again Recognize The Nebraska Medical Center for Outstanding Patient Experiences

The ongoing commitment to extraordinary patient care at The Nebraska Medical Center is again recognized by J.D. Power and Associates. The global market research firm recognized the medical center for service excellence under its Distinguished Hospital Program.

For the fourth consecutive year, The Nebraska Medical Center is being recognized for providing “An Outstanding Inpatient Experience.” For the second straight year, the medical center earned the “Outstanding Cardiovascular Experience” distinction.

According to J.D. Power and Associates, only 20-percent of all hospitals in the United States even qualify for consideration.

J.D. Power and Associates again conducted telephone-based surveys with recent Nebraska Medical Center patients. They were asked about their perceptions of the hospital stay focusing on five key areas: speed and efficiency, dignity and respect, comfort, information and communication, and emotional support.

According to the survey, patients gave The Nebraska Medical Center particularly high marks in the area of comfort, and for nurses’ concern about patients’ overall well-being.

“We know often times our patients are coming to this medical center under difficult circumstances – serious injury or complex illness,” said Glenn Fosdick, FACHE, President and CEO of The Nebraska Medical Center. “So to know that they rate their experiences here so highly means a great deal to all of us who’ve made extraordinary patient care our mission.”

The J.D. Power and Associates survey also showed The Nebraska Medical Center outperformed national benchmarks in the area of cardiovascular services. The survey showed nurses at The Nebraska Medical Center excelled in explaining conditions and treatments and providing clear explanations of procedures.

“J.D. Power and Associates have an international reputation for recognizing excellence,” said Fosdick. “We’re very pleased to be the only hospital in the region to ever be recognized for cardiovascular excellence; we’re particularly pleased to have received this designation two years in a row.”

When surveyed, 78-percent of patients said they “definitely will” return to The Nebraska Medical Center if they need to be hospitalized for a similar condition in the future. Similarly, 77-percent of recently discharged patients said they “definitely will” recommend The Nebraska Medical Center to a friend or relative dealing with a similar condition.

J.D. Power and Associates’ Distinguished Hospital recognitions are available to non-governmental, acute-care hospitals. The distinction is valid for one year.


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